Today, I’m working with a client who is setting up a series of brief questionnaires to give customers who take their business elsewhere. And if you do the questionnaire, you get $25 toward future service should you come back later. (It’s a suitable and attractive amount relative to the service they provide).
It made me think that I really want to give “Please come back! Here’s an incentive!” coupons to players when I’m in work-out-the-bugs mode and haven’t really delivered an optimal experience.
Yeah. Maybe I’ll start doing that. VOUCHER: One seat at a future table run by me.